Refund policy

Every Black Shift Supply item is printed or embroidered to order, just for you. Because of that, all sales are final. We don't accept returns or exchanges for change of mind or for ordering the wrong size, so please check the size details on each product page before you order.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your item arrives damaged, defective, or printed incorrectly, we'll make it right. Email us at blackshiftsupply@gmail.com within 7 days of delivery with your order number and a clear photo of the problem. Once we confirm the issue, we'll send a free replacement or issue a refund to your original payment method. You don't need to send the item back unless we ask you to.

WRONG ITEM
If you received a different item than you ordered, contact us within 7 days of delivery and we'll send the correct one at no cost to you.

LOST OR UNDELIVERED PACKAGES
If your tracking shows delivered but you can't find your package, email us within 7 days of delivery and we'll work with you and the carrier to resolve it. We can't replace orders shipped to an incorrect address entered at checkout.

ORDER CHANGES AND CANCELLATIONS
Orders go into production quickly. If you need to change or cancel an order, email us as soon as possible. Once an order is in production, we can't change or cancel it.

REFUNDS
Approved refunds go back to your original payment method. Your bank or card company may take a few business days to post the credit.

QUESTIONS?
Email blackshiftsupply@gmail.com. We respond within 1–2 business days.